AFTER HOURS MSP

Team of creative people working at casual office.

Pivot

Point IT

Your Resource for Seamless Scalability

Streamlining Technical Talent Acquisition for MSPs

Crafted by MSPs, for MSPs

Seamless connection between MSPs and pre-screened candidates through our staffing augmentation services.
Comprehensive oversight of HR, tax, and payroll responsibilities handled on your behalf.
Delivery of dedicated L2 and L3 engineers to your MSP on an as needed basis.
Workforce composed of diligent, skilled engineers, providing a cost-effective alternative to U.S.-based staff.

Excellent Talent for MSPs

Better Quality Service

Client-Centered Focus

Support Staff you can Count On

Our highly skilled staff and techs can provide technical and project support for all areas of your MSP. They offer a wide range of skills & expertise and are always willing to extend a helping hand to achieve your goals. Specializing in L2 and L3 techs, we understand your industry and won’t recommend the candidates we wouldn’t hire for our own MSP.

Better Quality Service without Breaking the Bank

Our well-spoken and highly skilled techs provide your clients quality service. With our flexible monthly fees, your money will also go a long way – with no hidden charges and no surprises! You increase your profit margins while using strong technical talent.

You’re in Control

You have full control over the support that you need. We handle the staffing so that you can focus on business growth. We are the Employer of Record, taking care of all HR, legal, and taxes.

OUR PROCESS

FIND

We gather information, and work to build a solution that works for your organization.

ONBOARD

We schedule a kickoff meeting with you and your team to review the clients, processes, and areas of focus. This helps us build a 90-day success roadmap.

Support

We provide support and meet regularly with you to ensure the success of the relationship.

Your Trusted IT Partner

Pivot

RELIABLE MEETS AFFORDABLE

Point IT

LEARN MORE

Troubleshoot for PC issues

Perform password resets

Resolve network connectivity issues

Assist with navigating applications

Contact vendor support on users' behalf

Perform installations and repairs on computers via remote control

Perform virus and malware removal

Setup email accounts

Resolve printer and scanner issues

BASIC SUPPORT

Enhance Your Service Offering

Elevate your services with our premium support. We recognize your clients' needs can create chaos at any moment, so we deliver exceptional support during the workday. Our expert team tackles diverse technical challenges, ensuring your support exceeds client expectations.

Quality You Can Trust

Partner with Pivot Point IT for more than just a service provider – gain a dedicated ally committed to your business success. We tailor our seamless overflow support to your unique needs and objectives.

Point IT